Privacy Policy

Last updated: 12 September 2026

WHO WE ARE

Hawx Pro Ltd ("Hawx Pro", "we", "us" or "our") is the controller responsible for personal data collected through this website and in connection with our products and services.

Company number: 16873632
Registered office: 43 Station Road, Woodville, Swadlincote, England, DE11 7DX
Email: dec@hawxpro.uk

PERSONAL DATA WE COLLECT

We may collect:

• Identity and contact data, including your name, email address, phone number, billing address and delivery address.
• Order and transaction data, including products ordered, order history, delivery details, payment status, refunds and related records. Full card details are handled by the relevant payment provider and are not stored by Hawx Pro.
• Account and correspondence data, including login or account details, enquiries, reviews, returns and customer-service messages.
• Technical and usage data, including IP address, browser and device type, pages visited, referral information and cookie or similar-technology data.
• Marketing and preference data, including your communication choices and cookie preferences.

We normally receive this information directly from you when you browse the website, create an account, place an order or contact us. We may also receive limited information from payment providers, delivery partners and other service providers involved in completing your order.

HOW AND WHY WE USE PERSONAL DATA

We use personal data only where we have a lawful reason to do so:

• To take payment, process and deliver orders, manage accounts, returns and refunds, and provide customer support. This is necessary to perform our contract with you or take steps at your request before entering a contract.
• To keep accounting, tax and business records and comply with other legal requirements. This is necessary to meet our legal obligations.
• To prevent fraud, secure and operate the website, answer enquiries and improve our products, services and customer experience. This is based on our legitimate interests in running and protecting our business, provided those interests do not override your rights.
• To send optional marketing or use non-essential cookies where consent is required. You can withdraw consent at any time.

WHO WE SHARE DATA WITH

Where necessary, we may share personal data with website hosting and e-commerce providers, payment service providers, delivery and fulfilment partners, IT and analytics providers, professional advisers, insurers, and regulators or public authorities where required by law.

These organisations may act as processors or as separate controllers. We give them only the information needed for their role and require appropriate protection of personal data. We do not sell your personal data.

The website uses cookies and similar technologies to operate essential features, remember preferences, understand website use and, where selected, support analytics or marketing. Where consent is required, you can accept, reject or change your choices using the cookie settings control on the website. Withdrawing consent does not affect processing that took place before withdrawal.

HOW LONG WE KEEP DATA

We keep personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting and reporting duties and to deal with disputes. Order, invoice and tax records are normally retained for six years after the end of the relevant financial year. Other customer-service and account information is reviewed and deleted or anonymised when no longer needed. Marketing information is kept until you unsubscribe or withdraw consent.

INTERNATIONAL TRANSFERS

Some service providers may process personal data outside the UK. Where this happens, we use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.

YOUR RIGHTS

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal data.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete or restrict the use of your data.
• Object to processing based on legitimate interests or to direct marketing.
• Ask us to transfer data you provided in a portable format.
• Withdraw consent at any time where processing is based on consent.

These rights are not absolute and legal exceptions may apply. To exercise a right, email dec@hawxpro.uk. We may need to verify your identity before responding.

SECURITY

We use appropriate technical and organisational measures designed to protect personal data from loss, misuse, unauthorised access, alteration or disclosure.

COMPLAINTS

Please contact us first at dec@hawxpro.uk if you have a concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

CHANGES TO THIS NOTICE

We may update this notice when our practices, services or legal obligations change. The latest version will always be published on this page.