Terms and Conditions

Last updated: 12 September 2026

1. About us
These terms apply to goods sold through this website by Hawx Pro Ltd, registered in England and Wales under company number 16873632. Our registered office is 43 Station Road, Woodville, Swadlincote, England, DE11 7DX. Email: dec@hawxpro.uk.

2. These terms and your order
Please read these terms before ordering. By placing an order, you confirm that the information you provide is accurate and that you agree to these terms. Nothing here affects rights that cannot lawfully be excluded.

3. Products
We take reasonable care to describe and display products accurately. Colours may vary slightly between screens, measurements are approximate, and minor design changes may be made where they do not materially affect the product. Products are subject to availability.

4. Orders
Submitting an order is an offer to buy. We will acknowledge receipt electronically, but the order is accepted only when we confirm acceptance or dispatch. If we cannot accept an order after taking payment, we will refund the amount paid.

5. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. The total price, any delivery charge and accepted payment methods are shown before you place the order. Payment must be authorised before dispatch.

6. Delivery
UK orders receive free Royal Mail Tracked 48 delivery and are normally processed within one working day. Royal Mail International Tracked may be available to Ireland at the charge shown at checkout. Delivery dates are estimates unless expressly agreed otherwise. Risk of loss or damage remains with Hawx Pro until delivery to you or a person you nominate.

7. Cancellation and change-of-mind returns
If you are a consumer buying online, you may notify us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. You are responsible for the direct return cost for an unwanted item. You may inspect an item as you would in a shop. We may reduce a refund only where handling beyond what is necessary to inspect it has reduced its value. Personalised or custom-made products cannot normally be returned for a change of mind. See www.hawxpro.uk/tools-and-gear/pages/returns for full instructions.

8. Faulty, damaged or incorrect goods
If goods are faulty, damaged, not as described or not what you ordered, contact us as soon as possible. We will provide return instructions and the refund, repair or replacement required by law. Any warranty is additional to, and does not replace, your statutory rights.

9. Product use and care
Use tools only for their intended purpose and follow appropriate trade and safety practices. Damage caused by misuse, unauthorised modification, improper care or normal wear and tear is not a manufacturing defect.

10. Liability
We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights. For consumers, we are responsible for foreseeable loss or damage caused by our breach or negligence, but not business losses.

11. Intellectual property and privacy
Hawx Pro branding, product names, original images and designs may not be copied without permission except where the law allows. We process personal data as described in our Privacy Policy and do not sell customer personal data.

12. Events outside our control and governing law
We are not responsible for delay or failure caused by events outside our reasonable control. We will contact affected customers and take reasonable steps to reduce the effect. These terms are governed by the laws of England and Wales. Consumers elsewhere in the UK retain their mandatory protections and may use the courts available to them under applicable law.